Frequently Asked Questions
Everything you need to know about your ride and our gear.
What is the standard shipping time for new bicycles?
Most bicycles are professionally tuned and shipped within 3 to 5 business days. Delivery times vary by location, but typically arrive within 7 to 10 business days via our specialized freight partners.
Do you offer professional assembly for shipped bikes?
Yes, every bike is fully assembled and tuned by our master mechanics before being partially disassembled for shipping. You will only need to perform basic steps like attaching the front wheel and handlebars.
What is your return policy for cycling apparel and accessories?
We accept returns on unused items in their original packaging within 30 days of purchase. Please note that for safety reasons, we cannot accept returns on helmets that have been worn or removed from their packaging.
Are Contender Bicycles covered under a manufacturer warranty?
Absolutely. All new bicycles sold through our store carry the full manufacturer's warranty. We also provide a one-year craftsmanship guarantee on our professional assembly services.
Can I finance my purchase?
Yes, we partner with specialized financing providers to offer flexible monthly payment plans. You can select the financing option during the checkout process to see if you qualify.
How do I ensure I am ordering the correct frame size?
We provide detailed sizing charts on every product page. If you are between sizes, we recommend contacting our expert staff for a personalized fit consultation based on your measurements and riding style.