Returns & Exchanges

At Contender Bicycles, we want you to be fully satisfied with your gear, which is why we offer a 30-day return window for new, unused items in their original packaging. Whether you need a different size or a different style, our team is dedicated to getting you back on the road or trail as quickly as possible.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via email or phone to request a Return Authorization (RA) number and confirm your item's eligibility.

• 2.
  Pack Your Gear

  Securely pack the unused items in their original manufacturer packaging, ensuring all tags and manuals are included to avoid restocking fees.

• 3.
  Ship It Back

  Affix your shipping label to the box and drop it off at any authorized carrier location; we recommend using a trackable service for your protection.

• 4.
  Receive Refund or Exchange

  Once our technicians inspect the returned equipment, we will process your full refund or ship out your requested exchange item within 3-5 business days.